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  • Returns, Refunds & Cancellations
  • Orders & Tracking
  • Payments
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Delivery Time

Most orders arrive within 5-10 days of order being confirmed. An order confirmation SMS/Email will be sent to you, post which keep a watch out for a SMS/Email notification that you will receive from us, once your order is shipped.

Free Shipping

We provide free shipping on all orders.

International Shipping

We only ship within India but accept most international credit cards.

Unable to Deliver

If you are not available to take delivery, when our courier partner attempts to deliver your order, the courier will notify you. Thereafter, an additional attempt will be made to deliver your order, after which your package will be returned to our fulfilment centre and your account will be refunded for the order amount.

Cancelling an order

Only orders that haven't left the fulfilment centre can be cancelled. To cancel an order, view the order details in “My Account” section and click on “Cancel”. If the order has already been shipped from our fulfilment centre, then you can refuse to accept the delivery and send it back with the courier. We will refund your order after it is received at our fulfilment centre. You can also send an email or call our customer care team to cancel the order. Contact us HERE.

Return Process

All returns requests must be received within 15 days of delivery. To return a product, view the order details in “My Account” section and click on “Return”. You can also email us email us at help@only.in to register a return request. Once the request is processed, the return order will be picked up from the address provided by you while placing the return request.

Please provide your product details and the reason for your return, so we can keep improving. Once your return request has been generated, we’ll send you a confirmation via SMS and email.

Return Policy

Most items are eligible for returns (and refunds), except for personal use items such as swimwear, innerwear, sunglasses and jewellery. The items should be unused, intact and in their original packaging (labels, tags, boxes).

The refund will be processed post quality inspection of the product(s). This may take 5-7 working days post receipt of goods at our fulfilment centre.

Returns with Promo Code or Discount

If you used a promo code or discount at the time of purchase, you will be credited only for the final amount you paid after using the promo code.

Refunds

If you had opted for cash on delivery at the time of purchase, please provide your bank details in “My Accounts” section while placing the return request. You may also send the following details from your registered email id to initiate your refund:

  • Order #
  • Full name (as per your bank account)
  • Your bank account number
  • Your bank’s name and IFSC code

Order Tracking

You can check the status of your order by visiting the “Orders” section of your account. Visit the ‘Track Your Order’ section, where you will see a link to track your order via our courier partner’s website. You can then track your order in real time.

Split Shipments

Sometimes, we ship orders in multiple parts, so we can get you each part faster, therefore, one of the shipments may arrive in advance another.

Order Delays or Cancellations

We do our best to deliver all orders within the expected delivery date. However, sometimes, it might take us longer than expected to deliver your product. In the event that your delivery date has passed and you still haven’t received your order, please email us at help@only.in with your tracking number, so we can assist you with the same.

Orders Cancelled by ONLY

Occasionally we may have to cancel an order if:

  • The product is out of stock or discontinued
  • The item is damaged in transit

We will refund the amount to your account in such cases.

Damaged on Arrival

If your order is tampered, opened, or visibly damaged on delivery, return the order on arrival and notify our Customer Care team by emailing help@only.in

Cash on Delivery

Cash on Delivery is available as a payment option in most of the pin codes we deliver to.

Online Payments

We support all major domestic and international credit cards, debit cards, wallets and banks for net banking.

We would love to hear from you!

Connect with us at help@only.in for any query, feedback or suggestions. Our Customer Centre number is +91-22-61705709, and our lines are open from 10 AM to 7 PM; Monday to Saturday.